Refund & Returns Policy
Our Returns Policy
We want you to be completely satisfied with your purchase from PrimeNest. If you are not happy with your order for any reason, we're here to help.
Returns
You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Request a Return
To initiate a return, please contact us at our Contact Us page with your order number and reason for return. We will provide you with return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale
- Perishable goods
- Personalised or custom-made items
- Opened beauty or cosmetic products for hygiene reasons
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately so we can resolve the issue promptly at no additional cost to you.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us via our Contact Us page.
Return Shipping
You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error. Shipping costs are non-refundable.
Contact Us
If you have any questions about our returns policy, please visit our Contact Us page.